Exlservice Plans Fifth Centre, To Ramp Up Staff By 3,000

New Delhi: | Updated: Sep 25 2003, 05:30am hrs
Exlservice Inc, a business process outsourcing (BPO) firm incorporated in the US with backend operations in Noida and Pune, will be setting up its fifth facility down South at the end of next year. The company is expecting more than 100 per cent growth in its business next year and plans to recruit more than 3,000 employees in next one year to ramp up its operations in India.

The company has been recruiting at the rate of 300 employees per month since August this year and expects to continue recruiting at the same rate next year looking at the pipeline of the project, Exlservice Inc president and chief financial officer Rohit Kapoor told eFE.

He also claimed that the company would not have any adverse impact of new rules of Federal Trade Commission (FTC) for telemarketing as the company was in the business of offering telemarketing services.

Mr Kapoor said that most of the large companies in the US and UK were currently in the process of deciding their outsourcing budgets in next two months and freezing their outsourcing partners.

Exl was pitching for projects with total contract value of $250 million and also a frontrunner in some of these projects, he claimed.

Exlservice is expected to clock a revenue of $28-30 million at the end of this calendar year and currently employs around 2,500 employees at three different facilities in Noida, near Delhi.

The company recently announced its fourth facility in Pune would soon be operational. The Pune facility will have a total of 1,025 seats that will be installed in two phases: first with 425 seats and second phase for 600 seats.

We are setting up the Pune centre for a multi location presence for business continuity reasons and to go nearer to the talent pool. Once the Pune centre is saturated to capacity, we would like to set up the next center in southern region of the country, Mr Kapoor said.

Exlservice currently operates only in the US and UK markets and earns equal revenues (50:50) from both markets. The company, however, is planning to enter into new geographies such as France, Germany and Australia.

The company earns around 55 per cent of its revenue from end-to-end insurance services, 25 per cent revenues from banking and financial services and the rest from technnology helpdesk and e-mail services.