Electronic Data Sys To Make India Its Largest BPO Centre

New Delhi, Aug 16: | Updated: Aug 17 2004, 06:00am hrs
Electronic Data Systems, the worlds largest software services firm, will develop India as its largest offshore delivery centre. Around 25 per cent of total manpower engaged in the offshore delivery business worldwide will be stationed in India by the end of 2005.

We expect to have around 20,000 people working in our best shore (read offshore) facilities across 20 countries by the end of 2005. Almost 5,000 of them will be in India, EDS worldwide executive VP and head of service delivery business David M Clementz told FE.

The second-highest ranking official in EDS, Mr Clemetz said the company will go beyond offering application development and maintenance and capitalise the India centre for delivering high-end services with complete end-to-end capabilities. He didnt comment on investments earmarked for this expansion.

The $20-billion EDS employs around 1,20,000 people including 14,000 in its best shore facilities. In India, it has 1,400 employees across Gurgaon, Mumbai, Pune and Chennai. On Tuesday, the company will announce a new delivery centre with around 1,000 seats.

On the quality of skills and processes here, Mr Clementz finds the facilities among the best in the world. Im looking at ideas to take to other centers. Its not about money, its a strat-egic location to follow the Sun.

On the outsourcing backlash against offshoring work outside the US, he said, We cant enjoy economies in our life-styles and at the same time keep all the jobs in the US. There has to be a balanced approach. We will have to work on a global delivery model to compete in global business environment.