Experts believe that the purpose of an effective knowledge management concept gets defeated without accumulating the information that flows in mails and memos and does not find a place in a relational database of an enterprise solution. So what should IT managers do to resolve this issue Electronic Document Management (EDM) system offers a solution.
For example, a new concept of Business Process Management (BPM) is also being coined by the software product and solutions vendor community as an answer to the problems and complexities of document and workflow management. Though no one standard definition is available on BPM, the concept is broadly defined as a system to sit on top of the enterprise solutions and to integrate all the business processes including communication in an organisation.
A UK-based software solution company Staffware Plc which offers a software solution called Staffware Process Suite has recently entered the Indian market. The company, through its solution, claims to connect people to people, people to application and application to application in an organisation. Staffware has also bagged an order from HDFC Standard Life to implement its BPM solution.
Staffware defines BPM as what automates and streamlines processes from a high-level point of view of the numerous action in the core operation of an organisation with an independent process layer. A system that provides a complete set of tools to create, transform and streamline the internal and external processes and tasks of an organisation.
According to Staffware country manager Paul Maguire, the process suite facilitates the use of workflow and document imaging technologies by an organisation to gain competitive advantage in the market place.
Similarly, a global engineering design software company, Autodesk also claims to offer solutions that help the users manage documents, exchange information and processes along with their core software product for collaborative project management. The company offers an online collaborative project management software called Streamline specially designed for manufacturing companies. The company has also launched a similar solution Buzzsaw to cater to construction and architect companies.
Document management is an integral part of the collaborative project solutions offered by Autodesk. A well-defined document folder is essential for project collaboration. It provides fast and easy access to documents in a multi-tiered, structured security level and a familiar interface, Autodesk global senior director for building collaboration services Amar Hanspal said.
It is not only global companies that are in the race to outpace each other to offer solutions for document managementhome-grown software firms are also not far behind. A Delhi-based software product and services company, Newgen Software has also developed a solution specifically for managing electronic documents.
In all, electronic documents have already become a must-have for an IT manager to leverage the old investments made by the company in building IT infrastructure in last few years. How these new solutions will evolve into an integrated IT environment of a modern organisation is yet to be proven, though.