DGFT Granted ISO 9001 Licence

New Delhi, April 26 | Updated: Apr 27 2004, 05:30am hrs
The Directorate General of Foreign Trade (DGFT) has been granted quality systems certification licence for ISO 9001:2000 by the Bureau of Indian Standards (BIS).

The licence was granted to DGFT after the mandatory audit conducted by an expert team of auditors from BIS, a commerce ministry release said.

ISO 9001 specifies requirements for a quality management system where an organisation needs to demonstrate its ability to provide products and fulfil customer and applicable regulatory requirements and aims to enhance customer satisfaction.

According to the release, the directorate is committed to provide effective and responsive administration by ensuring accountability and electronic governance, transparency in operations and access to information as also improvement in performance and integrity of public services.

In addition to the paperless environment which the DGFT seeks to create through digital signatures, the ISO certification will help the DGFT to display its ability to constantly provide service that meets the users expectations and applicable regulatory requirements thro-ugh effective application of the system, the release added.