Deloitte & Touche to expand operations

Hyderabad | Updated: Nov 15 2004, 05:30am hrs
Deloitte & Touche, engaged in client services and a provider of enterprise applications, technology integrated solutions apart from back-office services, will be expanding its business process outsourcing (BPO) operations in both Mumbai and Hyderabad centres.

The company, which has been focussing on promoting woman power within the organisation, has decided to scale up its manpower from 1,700 professionals to 5,000 in the next 18 months, said Tracey Edwards, managing principal, Deloitte & Touche USA LLP.

Speaking to FE here on the sidelines of an Indian School of Business (ISB) seminar on Promoting change - creating women leaders recently, Ms Edwards said: Currently, our strength in both the centres is around 1,700 professionals and we plan to scale it upto 5,000 in the next 18 months to serve some of our largest clients in the US.

Interestingly, the new recruits will match the philosophy of woman power within the organisation, Ms Edwards said. She, however, was not available for further comments on the exact addition in each centre.

Currently, women constitute 40% of the total manpower in the company but we have plans to make it in the ratio of 50:50, she said. Deloitte is among those top 10 companies in the world which is increasingly focussing towards woman power to extend services in areas like audit, tax, consultancy and financial advisory services.

On the attrition rate, the company is looking at bringing it down to 20%. Giving a break-up, attrition in the technical services is about 22-25% while it was 20% in BPO operations.

However, as compared to the industry rate of 40% Deloittes attrition rate is lower, she added.

Some of the functions and services that these two centres engage in include enterprise applications such as CRM packages, Oracle applications, SAP and PeopleSoft enterprise/enterprise one. Technology integration is another area where the centres are involved, sources said.

The sources further said that the centres were also involved in services of different areas including human capital advisory, business process outsourcing, acturial insurance, instructional system design and security.

According to sources, some of the support services are administration, human resources, recruitment, documentation and graphic, communication, digital graphic, financial analysis and knowledge management.