Dell launches first-of-its-kind consumer service centres in Bangalore and Delhi

Written by Businesswire India | Bangalore | Updated: Aug 27 2009, 22:17pm hrs
Dell Consumer customers will have much to look out for with the launch of the Indias first-of-its kind two exclusive Dell Consumer Service Centres in Bangalore and Delhi. This is integral to Dells Consumer Services & Support strategy enabling Dell to offer more choice and flexibility to our customers.

The launch has been significant for Dell as India is one of the first few countries where Dell has started its service centres allowing customers to walk in for requirements with technical support. This is an option that customers can exercise in addition to the in home (onsite) warranty, thus improving the ownership experience of their Dell products.

The News:

-- Dell plans to expand its service roadmap to 15 centers with a pan India footprint covering other major metros and tier 2 cities

-- Customers in over 600 locations across India will be covered through these Dell Service Centres

-- Dell Consumer Service Centres will enhance Dells service capability into Value Added Services like DataSafe, DellonCall, Online Training and PC TuneUp

-- Dell will offer its customers the choice to buy Warranty extensions/ upgrades, Parts and other VAS from these service centres

Quotes

At Dell, we are constantly working on new initiatives to serve our customers better. Apart from providing in-home onsite assistance to our customers for technical problems, we have now evolved our service model to include Dell Service Centres. Customers, in addition to getting their issues resolved, can also choose from a wide range of value added services, said, Ganesh Lakshminarayanan, Vice President, Global Consumer Services & Support and Managing Director, Dell International Services.