BSNL Opens Call Centre

Hyderabad: | Updated: Oct 18 2002, 05:30am hrs
Anticipating a huge customer base for its forthcoming Cell One cellular service, Bharat Sanchar Nigam Ltd (BSNL), in a strategic move, has set up a call centre in Hyderabad on Wednesday to provide customers a single-window value added services.

The 50-seater call centre, which is prelude to its cellular services operations in India, would provide the customer support services to the four southern states of Andhra Pradesh, Tamil Nadu, Karnataka and Kerala, where the cellular operations will be launched in the next few months

The call centre was launched by BSNLs chairman and managing director Prithipal Singh.

Addressing the gathering, Mr Prithipal Singh, said: We are not banking on tariffs or rates. The quality of the cellular service and the customer support services we offer would make us the leader in the cellular service operations in the near future.

We are transparent and accessible. We are already working on the customer support services in almost all the districts in India. And now we have established the single-window concept today. Our focus and emphasis would be on value addition to the customers, Mr Singh said.

We are opening call centres in the four zones of the country. While, we have launched one in Hyderabad for the southern states, we would be soon launching one in Pune for west zone, another one Kolkata for east zone and one more in the north zone. BSNL intends to set up at least one such centre in each State in the near future, Mr Singh said.

Set up with an investment of Rs 6 crore, the call centre would provide information on billing, booking of cellular service, complaints, services available, contact details, tariffs among others.