The BPO industry at present employs 5.45 lakh professionals directly, accounting for 28% of the IT-BPO talent worldwide. However, it would need a 2.3-million workforce by 2010 to maintain the current marketshare, say analysts. But hiring a talented workforce and retaining it remain a challenge.
Many BPO firms have already started hiring employees from overseas to cope with the shortage. Ashwin Mittal, director, Cross-Tab Marketing Services, revealed, We recently hired three people from overseas as project managers, and we will hire more.
There is a lot of raw talent available in India. However, they require further training, he added.
Analysts stress the need to create awareness that the BPO industry not only provides jobs, but careers, too. According to Raj Bowen, CEO, Dale Carnegie Training, To fight attrition, BPOs today have started looking at alternative bases like hiring people from the colleges or hiring women who can work part time.