Last year we have conducted a granular study in association with AT Kearney in identifying the next 43 locations for IT-BPO penetration as the 60% of the BPO growth is happening only in the 7 major cities in the country. The growth of key infrastructure like airports and roads are welcome signs in such places, he said.
As the offshoring customers are now becoming location agnostic, the building of BPO and ITeS delivery centres in non-major cities would progress at a much higher pace, he added. Mittal released a study on the job potential of the BPO and ITeS industry and stated that by 2020 the industry would be employing about 10 million people directly that in turn would provide 20 million indirect jobs.
The contribution of IT-BPO industry to organised sector employment has jumped from 5% in 2000-01 to 15% in 2005-06 with 58% of the workforce hailing from tier II and tier III cities. Interestingly, 56% employees are chief bread winners. On gender inclusivity, 37% of the workforce are women with 26% of them found to be the chief wage earners.