APTransco Plans To Implement `Citizen's Charter'

Hyderabad, May 26: | Updated: May 27 2003, 05:30am hrs
The power utility APTransco proposes to implement `Citizen's Charter', which stipulates various service standards to meet the expectations of the consumers, at the district level. The corporation also plans to extend it to mandal headquarters and major panchayats in rural Andhra Pradesh. The corporation has already developed systems to monitor the service deliveries as mentioned in the charter, besides strengthening the back office process and other systems using information technology tools. Further, APTransco and Discoms have been conducting training programmes for their employees to give better service to the customers.

While Discoms has released about 28,000 new connections to LT customers within 48 hours from receiving the applications, the fuse-off-call offices are responding to the call within four hours in cities and 12 hours in villages. As part of the Citizen's Charter, the corporation has set up customer services centers and call centers have been opened in all the districts and all the complaints received are recorded, documented and acknowledged, an APTransco official said.

Similarly, it is observing every Monday as `consumers grievance day', to solve the problems relating to interruptions, breakdowns, wrong billings etc.

Besides, the corporation is holding `vidyut adalats' in each of the mandal headquarters to resolve the billing disputes, delay in power connections, disconnections etc., the official added.