AirTel customers would also be able to access their billing information from anywhere across its 16 mobile networks in the country, said a senior official of Bharti Cellular. In addition there will be uniformity in bill formats and common customer database across the country making travelling and geographical migration easy, he said.
According to him, the service is expected to be launched in December 2002. The new CRM package is also expected to be in place by then.
Subject to the Trai approval, the cellular company is also exploring the possibilty of offering a universal number to its subscribers.
This means the cellphone number a subscriber has in Chennai, would remain completely unchanged when he/she shifts residence to Mumbai or any other city where AirTel is present. For the company, it would mean better customer relations, apart from reducing its billing cycles.
The new billing system is developed by the US-based Kenan Systems, while the CRM system has been developed by Oracle. Kenan BP (building platform) is a widely used billing software by cellular operators in India and abroad, including BSNL. Except for four new circles - Kolkata, Andhra Pradesh, Karnataka and Chennai which have legacy systems - Bharti Cellular has migrated to Kenan BP in all the other new circles.