Airlines promise less hazards for travellers this monsoon

Mumbai, May 23 | Updated: May 24 2007, 05:30am hrs
Various airlines have geared up to reduce passenger inconvenience during the monsoons, when flights are often delayed due to inclement weather.

While Jet Airways has tied up with a news channel to provide information to its passengers on the weather, Air Deccan has launched a 24-hour centralised helpline for delays and re-scheduling of flights. GoAir, Air-India and Kingfisher, too, have taken similar initiatives.

Says a Jet Airways official, In case one of our flights is unable to land as per schedule owing to unfavourable weather, we shall inform our passengers via SMS alerts. Also, we have tied up with a news channel for providing updated information on flights.

Close to the onset of the monsoons, airlines generally make systematic arrangements pertaining to aircraft scheduling and deployment, crew management and contingency planning among other measures in case the flight is diverted to other destinations, cancelled or delayed. Similarly, Air Deccan too has geared up to tackle flight disruptions owing to adverse weather conditions.

Says Capt Preetham Phillip, deputy chief operating officer, Air Deccan, Our helpline number has been activated on our website. In case a flight is cancelled, we shall accommodate our passengers on the next available flight and alternatively provide the option of availing a free reschedule (within one week from the original date of travel) or a full refund of the booking. Simultaneously, SMS alerts on possible delays and cancellations will also be sent out to passengers. Kingfisher Airlines has introduced an automated voice calling system to guide passengers in case of any change in flight timings.

Promising Sky

Jet Airways tie up with a
news channel for weather
Deccans 24-hour centralised helpline
Kingfishers automated
voice calling system.

Says Manoj Chacko, general manager, sales, Kingfisher Airlines, Within an hour's time, we can reach out to 6,000 passengers to inform them about the status of their flight. He added that due to bad weather, at times aircraft cannot take off or land due to technical reasons. During such times, we inform our passengers through text messages about the reason and the revised schedule.

National carrier Air India too has a facility of informing passengers about new timings of flights through personal calls, in case of any delays.