All low-cost airlines in India are e-ticket-enabled. Jet Airways and Kingfisher are e-ticket enabled. "In case of an interline arrangement with international carriers for foreign travel, Indian carriers issue a four-coupon paper ticket if the partner airline is not e-ticket-enabled," said CV Prasad, president, Travel Agents Association of India, adding that Air India still has 5% paper tickets on its network. Says Jitendra Bhargava, director (PR) Air India, "We will introduce 100% e-tickets from May 31. Our interline agreements between carriers have been made e-ticket-enabled." He adds that they have informed the travel agents associations about the transformation.
However, an aviation analyst explains, "Globally, the penetration of e-tickets is 95% in Europe, 88% in the Middle East, 87% in Africa, and 97% in North Asia. The transition from paper tickets to e-tickets will mean savings on stationary cost for the airline. The cost of issuing a paper ticket is anything between $8-$10 compared to $1-$2 to process an e-ticket for any airline."
Travel agents across the country have sought government intervention to defer the enforcement of implementing 100% e-ticketing in India. Their prime concern is that e-tickets cannot exceed 16 segments and it would be difficult for airlines to make payments to each other in case of interline arrangements, specifically with airlines, which are not 100% e-ticket enabled. Bhargav adds that it could be a rare case wherein a traveller wants to travel to more then 16 segments at one go. Albert Tjoeng, communications manager, Asia Pacific, IATA said, "In the case of e-tickets, which cannot exceed 16 segments, airlines can issue a multi-purpose document (MPD)."