Deepak Patel, global CEO, Aditya Birla Minacs said, "We purchased a small company in the F&A space last year. We want to go for a bigger acquisition in this space. We want to complement that with something in the BPO procurement area," he added. Patel said that the acquisition would not be region-specific and rather, the company would look at augmenting capabilities.
Patel said that the company was also looking at an acquisition in the cloud computing area and infrastructure management segment. "We need to bundle not just people in a process, but technology and provide end-to-end solutions," said Patel.
"Our motto has been to expand capabilities, and with that, if a region gets added, then let that be. Last year, we expanded to Jamaica and this year, we are working on a few deals which if worked out, will give us entry into Costa Rica," said Patel. He said that the was more focused on building newer capabilities than taking over existing ones.
He pointed out that the trend in the BPO industry has shifted towards outsourcing of core competencies by the client company which, in his opinion, will see increased growth emerging over the next 10 years during which the BPO industry will grow almost eight times. "Earlier, companies outsourced everything else apart from their core competencies. But now, the trend is changing and they have started to outsource even their core processes," he said.
Patel said that though the BPO business has recovered from a period of recession, it has not returned to pre-recessionary levels. "Clients are not just looking at the cost part, it's about the total value that a company can deliver. Going ahead, we are focusing on how we can delve deeper into the core processes of our customers and not do commodity stuff. We are in the $400-million range and we can become one of the leaders in this area by organic and inorganic growth," he highlighted. For this, healthcare and F&A would be the verticals the company would focus on. Currently, the manufacturing vertical contributes the largest (about 46%) to its revenues, telecommunications, media and technology contribute to almost 30%-32% of revenues and the BSFI segment contributes 25%.
Aditya Birla Minacs was formed in 2007 when TransWorks came together with Minacs (a North American CRM services company, founded in 1981). PSI Data Systems, an IT company was integrated with Aditya Birla Minacs in 2009.