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Man misses flight over unclear terminal info, consumer panel orders airline to pay Rs 60,000 compensation

A passenger missed his Delhi-Raipur flight due to a private airline’s failure to specify the correct departure terminal, leading to…

August 5, 2026 11:51 IST

CCPA Orders Action Against 41 Restaurants for Unfair Service Charge Practices

Restaurants can’t force you to pay service charge: CCPA acts against 41 eateries

The CCPA has taken action against 41 restaurants for automatically adding service charges without customer consent, reaffirming that service charges…

July 20, 2026 14:05 IST

Maruti to challenge Consumer forum’s E-20 ruling, fuel expert warns of risks for older vehicles

The Raipur commission, in its order, concluded that the vehicle’s engine was not compatible with E20 petrol — a determination…

Updated: July 17, 2026 13:44 IST

Rs 52,000 facial treatment backfires; Kanniyakumari clinic ordered to pay Rs 2.6 lakh to 24‑year‑old woman.

Facial treatment worth Rs 52,000 backfires, clinic ordered to pay Rs 2.6 lakh to 24‑year‑old woman

The commission specifically accepted evidence that a hot‑water‑soaked rose mask had been applied immediately after the laser procedure and concluded…

Updated: June 13, 2026 11:19 IST

CCPA, Zepto, Central Consumer Protection Authority, e-commerce, industry

Zepto starts checkout rejig to counter dark patterns

Zepto begins removing dark patterns from its app, auto-applying free delivery and overhauling its checkout process. The move comes amid…

August 8, 2025 23:46 IST

Consumer Protection Act, Central Consumer Protection Authority, CCPA, dark patterns, e-commerce,

How customers fall prey to dark patterns

Dark patterns mislead users through manipulative UI/UX tactics like hidden costs, forced subscriptions, and false urgency. This explainer highlights how…

June 12, 2025 20:47 IST

The misleading advertisement was related to its claims regarding UPSC Civil Service Exam 2022.

Consumer Protection Authority penalises Sriram’s IAS coaching centre for misleading UPSC ad

According to the CCPA, Sriram’s IAS concealed crucial information about the courses taken by the successful candidates it featured in…

Updated: August 18, 2024 18:04 IST

World Consumer Rights Day: Here’s how you can get your grievances redressed – All details inside

Every year on March 15 World Consumer Rights Day is celebrated. This day was inspired by a speech John F.…

Updated: March 15, 2023 11:40 IST

influencers, consumer protection, social media influencers, Endorsements, social media

Govt draws line for influencers; Rs 1,275-crore market set for shake-up

Industry experts believe the number of brand-influencer deals is bound to fall in the short term, but assert that influencers…

March 7, 2023 06:25 IST

Strengthening consumer trust

The current state of customer grievance redressal makes it difficult to obtain solutions.

February 11, 2023 04:15 IST

Competition law, cci, supreme court, consumer court, oyo, mmt, google

Looking back at competition law in 2022

The year will be most remembered in competition law history for the Commission’s action against Big Tech antitrust, and the…

December 31, 2022 14:38 IST

National Consumer Helpline, National Consumer Helpline news, National Consumer Helpline number

Piyush Goyal launches right to repair portal & new premise of National Consumer Helpline

A memorandum of understanding was also signed between the Consumer Affairs Department and IIT (BHU), Varanasi as well launched a…

December 24, 2022 17:59 IST

No-Cost EMI Scheme: Should you opt for it? Here’s what you must know

These schemes offer good value for money, yet it is good to know about the offers to make the most…

October 7, 2022 01:15 IST

Why is the Right to Repair essential in India?

Why should Indian consumers be given the Right to Repair?

This movement aims to persuade businesses to make spare parts, tools, and information on how to repair gadgets available to…

August 9, 2022 14:35 IST

These amendments have been brought under the Legal Metrology (Packaged Commodities) Rules 2011 and notified effective from July 14.

Electronic industry given option to declare some mandatory details on package via QR code

But the industry, however, will have to declare on the package itself the mandatory details like maximum retail price (MRP),…

July 16, 2022 18:46 IST

At present, there are 629 district commissions and 35 state commissions with the National Consumer Disputes Redressal Commission (NCDRC) at the apex.

Long pending cases: Govt to rank consumer courts on disposal speed

The performance of state and district commissions, also called consumer courts, will be rated during July-November this year and the…

July 1, 2022 17:14 IST

CUTS, food industry, Front of Package Labeling, FoPL, India spotlight index 2020, HSR, NCDs

Food Processing Industries ignore consumer’s health due to fear of economic loss, says CUTS Industry Mapping Study

Front of package labeling (FoPL) is one of the effective policy tools that can partially rebalance unhealthy retail packaged food…

February 25, 2022 14:41 IST

Enforcement Directorate has sent FEMA show cause notice of Rs 7,220 crore to a Kolkata-based jewellery house for allegedly indulging in illegal foreign exchange abroad

Consumer Protection Act: Class action suit provision to keep e-commerce firms on toes for product defects

The Consumer Protection Act has conferred the CCPA with the power to order trader or manufacturer or advertiser or publisher…

July 22, 2020 22:23 IST

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