The survey, however, shows that awareness about check-in kiosks among Indian fliers are much lower at 33 per cent of passengers surveyed.
CAPA is an aviation consultancy firm and SITA is a global provider for IT and telecommunication solutions for the aviation industry. The study says shows that more than half air passengers find check-in, baggage drop off, security and border control procedures among the most stressful while travelling.
The survey says, “The Indian passengers have evolved at a staggering pace and now have increasing expectations from the air transport industry. Currently, the airline-airport relationship is yet to reach a level of engagement, which delivers a seamless travel experience to passengers.”
The study further says that transformational changes are not expected in the short term. However, their is optimism that by 2015 passengers will enjoy an enhanced travel experience while airlines and airports will generate increased revenues.
(The reporter was in Goa at the invitation of SITA)