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Pay Rs 300 less while travelling on Rajdhani Express, Shatabdi Express, starting June 15

Sat May 28 2016, 6:43 pm
  • Rajdhani Express, Shatabdi Express, Rajdhani Express fare, Rajdhani Express ticket, Rajdhani Express discount, Shatabdi Express fare, Shatabdi Express ticket, Shatabdi Express discount

    June 15 onwards, Indian Railways will start a trial in which passengers can opt out of meals while booking tickets of Rajdhani Express and Shatabdi Express. If the passenger chooses not to eat, he/she will not have to pay either. This means paying around Rs 300 less - the catering charges levied by Indian Railways for serving food. For trains running longer distances, catering charges are higher. The rates are different for different classes as well. Complaints over food constitute majority of the negative feedback from Indian Railway passengers. Earlier, food served on Rajdhani used to be its USP. But over the years, there has been a rise in customer complaints over quality and quantity. But remember, if you opt out and then do a U-turn during the journey, you may have to pay through your nose, or even go hungry. (Express Photo)

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    To begin with, the 45-day trial will be carried out by Indian Railways on the Patna Rajdhani, the Delhi-Mumbai August Kranti Rajdhani, the Pune-Secunderabad Shatabdi and the Howrah-Puri Shatabdi. But officials are certain that the trial is a mere formality. The element of “freedom”, they said, will be received positively by passengers. (Express Photo)

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    The Railway Ministry has issued the policy directive and the software enabling this choice into the ticketing system has also been tested. Here is how it works: while booking tickets on the IRCTC portal, the website shows a popup that asks whether the passenger would like to opt out of the meals. Selecting ‘yes’ means the payable ticket price gets reduced after the catering charges are excluded. (Express Photo)

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    For tickets issued at counters, the onus lies on Indian Railways booking officials and other staff to tell people that such an option is now available. “We will have to keep telling people till it becomes common knowledge,” said a senior official. (Express Photo)

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    Officials estimate that once passengers opt out of meals, they would use the huge number of e-catering options available on the website or on designated phone numbers. Third party vendors - several well-known brands have already signed up - will deliver food in the compartments. (PTI)

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