exlServices to set up two new contact centres

Prachi Verma in New Delhi

Business process outsourcing (BPO) or contact centre service provider exlServices is on its way to set up two new BPO facilities, one each in Delhi and Mumbai.

“Our new BPO facility with a capacity of 600 seats in Delhi will be operational by January 2002 and the other facility in Mumbai with a capacity of 1,100 seats will be operational by August 2002,” exlServices CEO Vikram Talwar told The Financial Express.

exlServices is a wholly-owned subsidiary of the US-based Conseco, a life insurance company. At present, exlServices is handling four US-based clients in the financial and insurance sectors. It further intends to rope in two more US-based clients by next year.

“Apart from handling insurance and financial companies, we have just signed an agreement for handling inbound customers for some retail companies,” Mr Talwar said.

The company, at present, is handling only back-office work. It plans to offer technical help-desk support and human resource back-office support soon.

Apart from these new centres, the company already has a 550-seater BPO facility in Noida (near Delhi) and is in the process of setting up another such facility in Noida with a seating capacity of 400 seats.

“With all the four centers up and running, we would have invested about $ 30 million in all,” Mr Talwar said.

Till now, the company has invested about $20 million and is planning to raise $10 million as debt.

“We are planning to raise about $10 million for setting up our facility in Mumbai through debt from an Indian financial institution,” Mr Talwar said.