TRAI consulation paper on QoS for dial-up Net access

Our eFE Bureau in New Delhi

The Telecom Regulatory Authority of India (TRAI) has released the consultation paper on quality of service issues related to dial-up Internet access.

The consultation paper aims to benchmark Quality of Service (QoS) parameters with a view to establishing accountability and improving the performance of existing services provided by Internet Service Providers (ISPs) to the dial-up Internet users.

TRAI has invited comments from various stakeholders such as basic service operators (BSOs), ISPs, and consumer organisations on the issues raised in the consultation paper. This will be followed by Open House Discussions to seek further views, as per a release issued by the TRAI.

In a survey conducted by TRAI in June 2000 to find out the problems faced by Internet users, inferior quality of dial-up Internet Access emerged as the main problem. Customers also encountered problems relating to issues such as delay in access, slow response, unstable connections, and capacity constraints.

The consultation process is aimed at addressing issues related to bottlenecks in the form of slow access, number of dial attempts, ISP related faults and Grade of Service etc.