Monday, August 14, 2000
fesub.gif (4328 bytes)
Full Story
 Intel IT update
fe.gif (834 bytes)
India's first e-business paper
flnews.gif (5153 bytes)
Search FE
-
Download
BSE Quotes
NSE Quotes
-
Think Tank
This week we focus on a complete analysis of the
poverty industry
-
 

Alternative business strategies crucial for dot.coms 

 
There are some prudent survival - and success - strategies that dot.coms can follow. For one, dot.coms must draw maximum synergies between the power of the Internet and the business it wants to be in. By being a part of this powerful network and by building business solutions around the Internet, dot.coms can maximise their productivity.

For another, it is extremely crucial for dot.coms to chalk out a bulletproof business road map/model. The business model could be suitably fragmented into the short term (typically one month or so), medium term (three to six months) and long term goals. The short term and medium term goals need to be constantly reviewed vis-a-vis the changing market conditions.

It is advisable for dot.coms to have three to four alternative business strategies - in order of priority - so as to be able to keep pace and switch one to the other with the changing demands of the market.

Attracting and retaining the target audience is a crucial aspect for the success of any dot.com. This can be done through:

  • Effective knowledge management by ensuring that relevant information in a ready to use form is available to the target audience at the right time.
  • Creating a high quality content and regularly updating/refreshing the same. This would entail having an excellent back-end information system in place and developing a comprehensive consumer service strategy that truly addresses the consumer needs and feedbacks.
  • Dot.coms cannot afford down times of any nature. Therefore technical back end, time for download, design features, and the "flow of the site" are critical for customer retention.
  • Stickiness of the site assumes prime importance and therefore content should drive interaction (community). It would be communities and loyalties that would yield e-commerce revenues. n A Website's differentiator will be its leading edge in the new economy market. In order to quickly attract the target audience, Websites need to get more and more defined, as people with specific requirements will prefer not to wade through a plethora of information on a general site.
  • Dot.coms must clearly communicate their quality and delivery requirements to their alliance partners in order to avoid any deterioration in the quality of service of the company.
  • All dot.coms - in particular, the e-commerce portals/Websites - need to invest suitably in logistics and related infrastructure to complement the online demands of the customers.
  • Entering the dotcom arena purely with an eye on valuations may be detrimental for a company in the long run. Companies must not get into the Internet as a line of business for revenue multiplication, but instead, should have a clear business understanding.

    For an existing `brick and mortar company' opting for an Internet strategy too, there are important issues that need to be carefully looked into. In case the proposed online business has little to gain or lose from the company's current business for example, it's logical to keep the online business separate from the existing one.

    The company must opt for an Internet strategy that does not adversely affect or undermine its current business. Finally, in the case of a group of companies, the proposed Internet unit's activities need to be coordinated across the group.

    In conclusion, therefore: firms of the future are likely to be driven by five different forces of competitive advantage, viz, people, ideas, network, positioning and profits/revenues. It is evident that eventually, only those companies will survive which give value to customers repeatedly using these competitive forces optimally. This may be accomplished by having a good management policy, foolproof business and revenue models and the vision and ability to quickly adapt to market changes.

    There can be no doubt about the immense power of the Net and the huge opportunities thrown open by it. At the same time, it is equally evident that a shakeout in Net-based companies is imminent in the near future - which will weed out most of the smaller players - through closures, acquisitions, mergers, partnerships, etc. However, by taking adequate steps to build in operational resilience and security in the system, Net-based companies can significantly mitigate or completely prevent the impact of failure, and thereby avoid an early death.

    Concluded Ramesh PC, Senior Industry Analyst, Itspace.com

    Copyright © 2000 Indian Express Newspapers (Bombay) Ltd.

  • - Lead Stories | Corporate | Infrastructure | Commodities | Economy/Finance | BSE Today | NSE/ Markets | Strategy | Convergence | After Hours top.gif (150 bytes)Top
    flame.jpg (1068 bytes) © Copyright 1999: Indian Express Newspaper(Bombay) Ltd. All rights reserved throughout the world.
    This entire edition is compiled in Mumbai by The Indian Express Online Media Limited, a division of
    The Indian Express Group of Newspapers. Managed by The Indian Express Online Media Limited and hosted by CerfNet.