Tsuda -- `We plan to start a TQM cluster for service companies'
In his capacity as the guru and mascot of the CII-promoted Total Quality Management (TQM) cluster, Yoshikazu Tsuda is the strongest advocate and the staunchest critic of quality practices in the country.

Goldratt -- Clearing the clouds around misguided assumptions
According to Goldratt, four chronic problems experienced in the steel industry are: logistics (inventories are too high); service (there are too many customer complaints); finance (too long pay-back periods); and people (bad internal human relationships).

The QCDIP mantra at the AV Birla group
Yes to standards; No to abnormalities. The Rs 25,200-crore Aditya Birla Group is making this a way of life in all its group companies, says the group president (world class manufacturing) AM Singhvi.


  Celebrating world-class
  Quality talk
  `The practices of daily work management work equally well across functions'