COLUMNISTS
The Financial Express
Tuesday , December 10, 2002
 
 
 
  SEARCH FE
  FE ARCHIVE
   Search by Date
  SERVICES
 
  New friendships, romance...
  Express Travel
  Send Gifts Online
  Matrimonials
  Personalised Predictions
  GROUP SITES
 
  Expressindia
  The Financial Express
  The Indian Express
  Screen
  City Newslines
  Kashmir Live
  Latest News
  Express Columnists
  Express Cricket
  Loksatta
  Lokprabha
  Express Computer
  North American Edition [Print]
  CHANNELS
 
  Astrology
  Shopping
  Express Classifieds
  Express Estates
  Express Money
  Express Travel
  SUBSCRIPTIONS
 
  Free Newsletter
  Wireless Express
  SYNDICATIONS
 
  RSS Feeds
Select Columnists
 
MANAGEMENT VER 2.0
Evangelising Corridor Warriors
 
Mail this story
Print this story
Microsoft does two things really well. The first is to hard sell any technology that it comes up with. The second is to blitz a buzzword or phrase along with it, in order to hook the technology to your mind. Remember how Bill Gates aggressively pushed the .Net platform — or, in Microsoft-speak, evangelised it? In fact, during the global .Net roll-out, a quick perusal of quotes by Microsoft spokespersons shows the generous use of the word evangelist as a verb, adjective, adverb, and no doubt in excited moments of motivation, an interjection. Evangelise! Evangelise!

Last month, when Bill Gates finally unveiled the much-promised era of the Tablet PC, I couldn’t wait to see the new twist to the lexicon Microsoft would now provide. The buzz word according to my crude dip-stick test is “corridor warrior”. I couldn’t find one preview, review, post-view or point of view on the Tablet PC, which didn’t snuck in that term. But there’s good reason to flog it, as “corridor warrior” clearly defines the early adopter segment for the Tablet PC.

 
Send your comments to the columnist
Name
Your E-Mail
Your Comments
 
Certainly, the November 7 release from Microsoft’s Redmond HQ in Washington, announcing the launch of Tablet PCs, quickly slips in the catch-phrase. “In many companies, employees spend much of their day rushing between meetings, making presentations, and holding client conferences — for these workers, not much time is actually spent at a desk. These “corridor warriors” spend little of their day at their desktop computers and often find that their notebook computers are of limited use in situations where there’s little opportunity or elbowroom to boot up a traditional laptop”.

Of course, the groundwork for seeding the term began a long while ago. I suspect, the Chief Usage Officer at Microsoft for pushing the popularity of “corridor warriors” was Jeff Raikes. As group vice-president of the Productivity and Business Services Group at Microsoft, he was one of the first people in Microsoft to tote a Tablet PC — and tout it.

In an inhouse interview at Microsoft on June 25, 2002, Raikes is asked a leading question on the difference between knowledge workers and information workers. Raikes replies: “We still believe that knowledge workers, and the work they do, are very important, but one of the things that we’re seeing is the expanding use of digital tools by a far broader range of people. We view information workers as people who have an active role in the business flow, information flow or business process. Also, information workers are often more mobile than the traditional knowledge worker. Some are “corridor warriors” who go to lots of meetings, but generally stay within their building or campus.”

In all fairness, I must point out one bit of trivia. Microsoft didn’t invent term “corridor warriors”. According to Wordspy.com, the term seems to have evolved from “corridor cruisers”, first used in a March 1993 article in Computerworld on mobile professionals.

But as Microsoft knows well, never underestimate the power of ‘the’ word. In this case, by definitively defining the market segment, “corridor warriors” is not only useful for potential users to conceptualise applications, but also handy for salespersons pushing the Tablet PC technology.

Secondly, its generic enough to accommodate a wider segment of potential users under its umbrella. In recent articles on Tablet PCs I have seen likely users defined as healthcare workers, police and emergency service providers, people in the transportation business and even military and homeland security users. Many of them in fact, are people who don’t work offices with corridors. But while the mobile worker was already an icon of the wireless technology, with “corridor warriors” Microsoft has now managed to appropriate a whole “new” segment of users of what is still only another form of mobile technology.

Of course, the best part of a smart buzz-phrase is that other influential people, who want to sound smart, take up the usage and pass it around for you. So far, I have counted Gartner analysts, media mavens, and nearly all CEOs of Tablet PC manufacturing firms adding “corridor warriors” to their vocabulary. Microsoft should be pleased: It has evangelised “corridor warriors”.

 
Mail this story
Print this story
Select Columnists
 


It Won’t Be Business As Usual 24.12.02
From Bricks To Clicks And Back 26.11.02
The Bose Phenomenon 12.11.02
At The Movies With Buffet 29.10.02
Talk Your Brand Up 15.10.02
 
 
Go to Today's Edition
 
 
People who read this Column also read
Close Encounter Of Bill & Dick
Full Coverage
RBI Annual Report
Economic Survey '05-06
Railway Budget '06
Economic Reforms
Indo-Eu Summit: 2005
India Empowered
Reliance Empire Divided
Davos 2006
JJ Irani Committee On Company Law
Ready For Vat?
Run-Up To Foreign Trade Policy 2005-06
Run Up To Budget 2007-08
Rbi Annual Policy 2007-08
Run-Up To Budget 2005-06
Ambani Vs Ambani
Ear To The Ground
The Idea Exchange
RBI Monetary Policy
Walk The Talk
WTO Special
Outcome Budget: 2005-06

   
 
   
The Indian Express Group | Advertise With Us | Privacy Policy | | Work With Us | Site Map
   
© 2005: Indian Express Newspapers (Mumbai) Ltd. All rights reserved throughout the world.