With DGCA directing SpiceJet to refund fares and food charges to all the passengers on a Mumbai-Delhi flight, the no-frills carrier on Tuesday promised to “adjust processes” to meet such situations in future.
However, it also said that budget airlines were “unable at short notice to provide food for everyone on board for logistical reasons as the aircraft are not stocked that way (and) only carry limited quantities of food on board”.
SpiceJet became the first airline in the country to be directed by DGCA to refund fares of all passengers after its flight SG-419 was delayed by about five hours on June 16.
The airline was also told to refund for food and beverages as, according to the laid-down rules, it was supposed to have offered these items for free. The Boeing 737-800 aircraft (VT-SGO), carrying 172 passengers, including two infants, suffered engineering problems, forcing the pilots to abort take-off. Another plane was pressed into service to operate the flight after a delay of over four-and-a-half hours.
In a detailed statement, a SpiceJet spokesperson said, “We typically serve refreshments on the ground in the airport terminal during delays. This was an unusual case as the snag and ensuing delay occurred after passengers had boarded.”