‘We’re thinking of re-engineering our business lines’

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Gold the most preferred investment

: will your remote infrastructure management offerings be?

You have to be a pioneer in your space. If others follow you, that is ok but you have to be ahead of the curve. You should re-engineer your business so that second year growth does not come down. We should re-calculate the vector and take it higher.

Let me give you an example. A new business model seems to be emerging for telecom companies. So, we have to change our offerings to provide support to them. We are restricted to IT management till now. There is no reason why we can’t make more manageable devices—mobiles phones, PDAs, consumer electronics, printing machines and even automation plants.

Also our management could get much more reactive. For instance, internet companies typically don’t know where the user is and what he or she is doing. But a telecom company can trace that with location-based services. If I know that you are in a football match, I can beam content unique to you that will interest you. When a telecom service provider’s model changes, we have to be in line with his new offerings. You cannot say you are in the infrastructure management business. We have to redefine your business to be something else, and we are trying to get a deeper understanding of what is that something else.

How do you read into the current business environment? Almost all IT majors had bad news from one big client? You also had forex problems.

I would say the current business environment is very tough. Different clients are reacting to the environment differently. Fortunately for us, the US continues to outsource work. Forex management is not an issue. We have to make a decision as to how management looks at business and the way street looks at it. We are not in the business of making profit from dollar appreciation or depreciation. My worry is the overall environment for my customers.

Hiring also seems to have taken a hit, affecting the sentiments of college going students?