The Union Bank of India on Tuesday launched its redesigned branch model under the brand ‘Union Xperience’ at Hadapsar, its ninth branch in the city. It was inaugurated by the bank's executive director S K Jain.
Jain said Union Xperience branches were an initiative towards bringing “superior customer experience.” He said there would be nearly 250 such branches by next month and the bank plans to cover all metro/urban branches numbering over 1500 by early next fiscal. The bank proposes to brand three more Union Xperience branches in Pune region by December.
Union Bank has launched Union Xperience Branches in 14 cities, including Mumbai, Delhi, Hyderabad, Bangalore, Ahmedabad, Jaipur, Lucknow, Pune, Surat, Nashik, Chandigarh, Ernakulam, Chennai and Kolkata.
“Union Xperience Branches are branches in metro and urban cities remodelled to deliver superior customer experience. The bank has implemented a huge amount of automation through self service machines like passbook printers, cheque deposit machines, queue management etc. and also completely revamped the sales and service model in these branches,” said a release.