Successful OutReach Model
The bank has also deployed various technologies and has experienced their pros and cons. Similarly, the BCs represent a variety of institutions and individuals. The experience has been quite useful for learning about what needs to be done.We have invested Rs 100 crore in relevant technologies which will be doubled in next two years ..
The key challenge at this stage of the model's evolution is to find a sustainable model, which is profitable for all the stakeholders involved, while being useful for the clients. Many BCs and customer service points (CSPs) are finding it difficult to sustain themselves and this is direct impediment to scaling up the model. At scale all losses will get magnified. With this challenge in view the bank has launched a nationwide project to improve the viability of this model and scale it nationally.
The bank is working on a comprehensive BC model, addressing all the challenges it
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