



: more and more people it is beginning to seem ludicrous to refer to Kit Kat and Black Magic as intangible or to suggest that around pound 1.5 billion of Rowntree’s value is “goodwill”—as if the company’s success came from a vague benevolence on the part of the public, rather than from a lot of investment in the invention of brands and a lot of imaginative work by many people over many years.
—Reprinted with permission from John Wiley & Sons...
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