Soft copies of e-tickets can get fliers through airport departure gates

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SummaryThis facility came into effect on Thursday.

Passengers flying out of the Chhatrapati Shivaji International Airport (CSIA) can now zip past the departure gate without having to produce a hard copy of their confirmed flight tickets as has been the norm.

The Mumbai International Airport Limited (MIAL), which operates the CSIA, has introduced a provision for passengers with confirmed electronic tickets or electronic boarding passes to be allowed access into the departure section by simply producing a soft copy of their tickets. This facility came into effect on Thursday.

“E-tickets include soft copies or images of tickets on smartphones, tablet PCs and laptops. The image of the e-ticket produced by the passenger on such an electronic device should be treated the same as issued by aircraft operators,” an MIAL spokesperson said.

However, airport authorities will not allow access to passengers based on a text message confirming the ticket or partial information pertaining to the ticket, he added.

Along with a soft copy of the e-ticket, passengers will also be required to produce a valid photo identity document, passport in case of foreign nationals, for scrutiny at the entrance to the departure section.

Earlier, passengers had the option of getting a print-out of theirticket by giving their passenger name record (PNR) number at the airport counter of the airline they are flying with. Nowadays, several airlines such as Jet Airways, Indigo, Spicejet and Go Air have started charging for the ticket print-outs as part of their ancillary revenue.

“As a regular traveller, I am very happy with this move as it reduces the headache of bothering to take a print-out at the eleventh hour. It saves time and reduces queues at the airport as well. Also, IRCTC went paperless about a year ago; it is only logical that the airports do it too,” said Akshay Chuttar, who works with a private equity firm and travels for work very often.

The Indian Railways Catering and Tourism Corporation (IRCTC), whichruns the widely used railways’ e-ticketing system, decided to gopaperless last year and started encouraging passengers to show the electronic copy of their booking confirmation text on their mobilephones rather than printing out tickets.

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