in rail premises.
Railways has launched a toll-free helpline (1800-11-321) empowering passengers to lodge complaints about the food quality or any issues related to catering service.
Railways claimed that complaints and suggestions received on the helpline, operational during meal time (7 AM to 10 PM) through the week, will be acted upon immediately, and the contract of the caterer can be terminated if the complaint is found to be justified.
After raising passenger fares, Railway Minister Pawan Kumar Bansal had promised to improve passenger services including quality of food and cleanliness.
"We are determined to provide good food at reasonable price to every section of the passengers," Bansal had said.