PSUs, insurance firms face tough time in consumer fora in 2012

Dec 25 2012, 11:36 IST
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PSUs, insurance firms face tough time in consumer fora in 2012. (Reuters) PSUs, insurance firms face tough time in consumer fora in 2012. (Reuters)
SummaryThe apex consumer commission pulled up PSUs spending more money in fighting cases.

consumer fora, which pulled them and their officials up on issues ranging from forceful seizure of vehicles bought on loan to leaking of customers' account details to a third party.

While HDFC Bank was directed by a district consumer forum to pay Rs three lakh as compensation to a borrower for seizing his car bought on loan without giving him notice, a Citi Bank branch manager was ordered by Delhi State Consumer Commission to pay Rs 15 lakh as compensation to a credit card holder for leaking his account details to a third party.

Electronics companies like Samsung, Nokia and Sony were pulled up for sale of defective goods to consumers as well as deficiency in after sales services provided to buyers.

In one case, Nokia was directed to pay Rs 67,000 for selling a defective mobile handset and failing to repair it.

Eating joints, be it a local sweet shop or a food lounge run by a luxury hotel chain in the IGI airport here, were made to compensate their customers for serving sub-standard food.

While a local eatery was made by a consumer forum to cough up Rs 20,000 as fine and compensation to a customer for serving her 'sambar' having a dead lizard in it, ITC-Welcome Group was ordered to pay Rs 15,000 to a passenger as compensation for serving him "stale food" at its IGI Airport lounge and making him fall ill after its consumption.

Even auto giants were not spared with Maruti Udyog Ltd being asked by a district consumer forum to pay Rs 1 lakh to one of its customers as compensation for "inducing" him to buy a car through misleading advertisements on its mileage.

Luxury car manufacturer Skoda was directed by the Delhi State Consumer Commission to pay one of its car buyers Rs 20.17 lakh, including compensation of Rs 2.5 lakh, for selling him a defective car.

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