PSUs, insurance firms face tough time in consumer fora in 2012
interests of travellers, be it by air or by rail, a district consumer forum ordered Indian Railways to pay Rs 60,000 to a woman whose purse was stolen in 2009 during her journey from Secunderabad to Delhi on Andhra Pradesh Rajdhani Express. It also advised Railway Board to provide lockers in trains for passengers to keep their expensive articles safe.
In another case involving the state monolith, a consumer forum held that a passenger's failure to check the requisite date of his train ticket during the booking does not absolve Railways from the liability of giving him the wrong ticket and of rendering deficient service.
Issues related to consumers' health and medical negligence by doctors and hospitals were also addressed by the various consumer fora.
In one such case, a leading children's hospital in the national capital -- Kalawati Saran Children Hospital – was ordered by Delhi Consumer Commission to pay Rs 10 lakh as damages to the parents of a child for transfusing HIV-infected blood to him 14 years ago in his infancy.
The children's hospital, affiliated to Lady Hardinge Medical College, and its doctor were held guilty by the commission of committing "sheer medical negligence" in
giving the HIV-infected blood to the then three-day-old child.
In another case, Escorts Heart Institute and Research Centre was ordered by the NCDRC to pay Rs 50,000 to a woman who had contracted Hep-B due to transfusion of tainted blood to her during her cardiac surgery.
On what constitutes accidental death for availing benefits due to
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