‘Outsourcing is here to stay and acquiring certification is crucial’

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: are assessed on 21 different skills areas and then evaluated for the suitability of a certification award.

Which are the companies that have expressed interest?

To name a few companies: Interlace, IBM-Dash, WNS, vcustomer, Keane worldzen, Omnia BPO solutions and Dell.

How long does it take and what is the cost of the programme?

The cost varies from Rs 15,000 to 35,000, including certification and the number of hours would vary from 180 to 230.

These certification programmes are CIP (Certified Customer Interaction Professional), CBTS (Certified BPO Team Lead Specialist) and CCIS (Certified Customer Interaction Specialist), among others.

Hero Mindmine has earlier developed two fresh agent development programmes—BReady and BPOPassport, through which aspiring BPO talents are trained. The certifications are available at over 150 centres of Hero Mindmine across 170 locations in India. The real utility of the BCI CCIP certification for BPO freshers, is that it covers domains other than call centres and contact centres and therefore, a CCIP-certified fresh talent is fit for hiring across most types of BPOs. Global BPO Certifications have always been well accepted in India and like in the west, are expected to create that necessary bottom-line on people-quality consciousness.

How long has the Hero Mindmine been in the training area and how many people would you have trained and in which sector?