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: already been using the technology for international communication. Therefore, it will be easier for them to accept it for domestic use as well. However, for the home segment, the acceptance will depend on the rollout of broadband, 3G and WiMax.”
As per the industry figures, VoIP makes for 20% of the total call flow globally and the number is increasing. While most developed nations have adopted the technology, India is expected to catch up with the rest of the world, given the cost advantage of the technology.
The next big beneficiary of Internet telephony is expected to be the BPO industry, which is highly dependant on voice. Though most big BPOs have their own leased lines for making and receiving calls, this will surely be an alternative for them. SV Ramana, president, Other Service Providers Association of India (OSPAI) feels that though most BPO players will like to continue with their leased lines set up, smaller BPOs, especially start-ups may take this route to beat the escalating costs.
“One leased line costs around $7,00,000 which might be unaffordable for start-ups. Though established players may not want to switch to VoIP due to quality issues, once the glitches are removed and the quality of voice improves, the technology will sell like hotcakes not just in BPOs but everywhere,” says Ramana....
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