Mumbai co fined for selling 'lemon' phone
The buyer, Amrit Lal of Dariya village in UT, had to knock the doors of the Chandigarh Consumer Disputes Redressal Forum to get refund of the price paid by him, and compensation for the harassment caused to him.
The Forum has directed the Mumbai-based company to refund Rs 6,640 to the complainant and pay him Rs 5000 as compensation for the harassment caused to him.
President of the Forum Lakshman Sharma and Members Madhu Mutneja and Jaswinder Singh Sandhu have also directed the company to pay Rs 7,000 to Lal as litigation costs.
In his complaint, Lal told the Forum that he was lured by an advertisement issued by the company in the paper. The company had claimed that it was selling a mobile phone worth Rs 30,000 for Rs 6,490 only. Lal booked the order for purchasing the mobile phone in March 2011. The phone was delivered to him the next day.
On opening the seal of the package, he found that the screen of the mobile phone was broken, and the `touch function’ was also not working properly.
Lal said he immediately contacted the company and lodged his complaint. But even after two months, the company did not change the defective mobile set with a new one. The complainant ultimately served a legal notice upon the company.
When he next contacted
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