Leave it to Jeeves
Knight Frank was the first global property services firm to make its presence in India in the facilities management space when it started the division in 1996. Today, it caters to a niche segment and manages 22 residential complexes in metros all across the country, with Mumbai accounting for the highest number.
The people who monitor the personnel and manage the facilities are highly trained and are drawn from varied backgrounds such as hospitality management, engineering and the armed forces. Personnel who handle the equipment usually have experience in handling industrial machinery. The housekeeping staff are recruited from manpower agencies and trained well to perform their job.
“Training is provided on a daily basis to the basic level staff, which includes the houseboys and security guards. Advanced training is imparted to on-site managers and executives” says Col. Ashutosh Beri, MD-Property and Asset Management, Jones Lang LaSalle India, a real estate services firm that has been active in this segment in the country since 2003 and currently manages 55 residential complexes totalling 43 million square feet across all metros.
SYSTEMS & PROCESSES
At GurgaonOne, a premium development in Gurgaon, prospective buyers were first taken to the ‘engine room’ where the generators and pumps hum. “I take great pride in our facilities, for the key to good living is in proper maintenance and upkeep,” says SK Sayal, CEO of
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