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SummaryIncreasing complexities of high-rise living has led to the rise of facility management professionals.

guards. Advanced training is imparted to on-site managers and executives” says Col. Ashutosh Beri, MD-Property and Asset Management, Jones Lang LaSalle India, a real estate services firm that has been active in this segment in the country since 2003 and currently manages 55 residential complexes totalling 43 million square feet across all metros.

SYSTEMS & PROCESSES

At GurgaonOne, a premium development in Gurgaon, prospective buyers were first taken to the ‘engine room’ where the generators and pumps hum. “I take great pride in our facilities, for the key to good living is in proper maintenance and upkeep,” says SK Sayal, CEO of Alpha G:Corp, the developer of GurgaonOne, and whose subsidiary manages the property. All equipment is maintained and processes followed according to a manual, in line with international best practices.

With larger housing complexes rivalling commercial spaces in modern equipment and fixtures, there is a requirement for centralised upkeep by trained personnel. Services that are the norm in office buildings are now making a presence on the home front: maintenance of pumps and generators, electrical gear, plumbing, airconditioning, water quality testing, fire safety and garbage clearance.

Facility management has also expanded itself to cater to other pressing needs. At GurgaonOne, the facilities team even checks the antecedents of a household help and arranges a substitute in case of absence. “After taking them on board, it is now difficult to imagine living an in apartment complex without these services,” says Naveneet Sahani, president of the GurgaonOne Resident Welfare Association.

It requires an army of personnel stationed at the premises to keep it in shipshape. “The deployment of property management manpower in a housing complex is based on the total saleable area of the project. In general, it consists of five security guards, four houseboys and two personnel from the technical team for every 1 lakh sq. ft. The structure of the management team varies with the property and the scope,” says Beri.

Size of the complex matters for efficient delivery. “Ideally, the total saleable area of a project should be around 3 lakh sq. ft for a mid-level housing society,” says Beri. The services are also graded to suit the budgets of a housing society. “The average rate ranges between R2-R3.5 per sq. ft across cities, while for a premium services, it ranges between R5-R7 per sq. ft,” says Beri.

CODE OF CONDUCT

Once a housing society signs up and the professionals take over, residents are expected to

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