Lack of legroom, uncomfortable seats flyers' biggest complaints
Reuters: London, Feb 28 2013, 11:06 IST
in one. Smaller numbers had exchanged points for a free or discounted fight or for seat upgrades.
Internet access during a flight was a determining factor with a quarter of people polled saying they would choose one airline over another if it offered access while 37 percent considered their iPad or other tablet device an essential carry-on.
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