IndusInd Bank has launched a purely video-based channel connecting customers on mobiles and desktops to staff representatives for face-to-face communications. Vidyo, Inc., a visual communications solutions provider has been selected by IndusInd Bank, one of the fastest growing new-generation private sector banks in India for Video Branch, a mobile and desktop-based banking service being deployed across the country.
“IndusInd Bank is committed to responsive innovation to create customers convenience and offering the most advanced services to our growing customer base,” said Romesh Sobti, Managing Director and CEO of IndusInd Bank. “Our Video Branch ‘face-to-face’ online banking customer service, powered by Vidyo, is the next frontier of banking and brings our branch managers and centralized banking services closer to our customers with highly personal interaction. VidyoWorks is the only solution that could deliver on the promise of high quality connectivity from any location, on any device over any network and we are pleased to offer this very high-quality, easy to use service to our customers.”
“Banking evolved from brick and mortar to online banking, but innovative banks like IndusInd understand that visual communications are important in customer relationships to deliver convenience, flexibility, and value in today’s ‘always on’ world of connected devices, and without it, some customer loyalty may be impacted,” said Ofer Shapiro CEO and co-founder of Vidyo, Inc. “IndusInd Bank is transforming banking in India and is a great example of what is possible today and we look forward to supporting their efforts to bring Vidyo-based face-to-face interactions to all aspects of their banking vision.”