Frost & Sullivan recognizes IBM Daksh as the 2009 contact center

Agencies
Posted: Thursday, Jun 18, 2009 at 1558 hrs IST
Updated: Thursday, Jun 18, 2009 at 1558 hrs IST

Font Size

Feedback

Discuss

Dr Reddy's files for marketing Lipitor generic Freddie Mac posts $5 bn loss

New Delhi: IBM Daksh has been awarded as the 2009 Contact Center Outsourcing Service Provider of the Year in Asia Pacific by renowned consulting firm, Frost & Sullivan. This is the fourth consecutive year that IBM Daksh has won this award, thus, reinforcing its leadership position in the region. IBM Daksh was chosen to receive this award at the recent 2009 Frost & Sullivan Asia Pacific ICT Awards after it was evaluated and benchmarked against other leading BPO service providers across the region.

IBM Daksh was conferred this recognition for showing exemplary growth and performance in 2008 in the Asia Pacific region. The Contact Centre Outsourcing Service Provider of the Year Award involves multiple stages of evaluation by analysts and industry experts and is based on criteria comprising customer acquisitions, breadth of service offerings, strategy and innovation, operational excellence, growth in market share, financial performance as evidenced by revenue and revenue growth and overall contribution to the industry.

Acknowledging the recognition, Pavan Vaish, Chief Executive Officer - IBM Daksh, said, “Winning this award again is a testimony to our consistency in maintaining high standards in service delivery and innovation and further reinforces our market leadership. We strive to maintain a competitive advantage through our global delivery network and are committed to providing our clients with innovative offerings across industry verticals. It is an honor to be recognized by Frost & Sullivan four years in a row for adding value to our customers and helping them achieve their growth objectives.”

Complimenting IBM Daksh, Kunal Kakodkar, Research Analyst, Frost & Sullivan said, “IBM Daksh is unique in its ability to provide a consolidated offering that goes beyond BPO services to include technology, consulting and system integration capabilities. Its strong focus on continual process optimization, combined with the ability and resources to execute transformational deals makes the company a formidable player in the contact center and business process outsourcing space. With a strong track record of strategic leadership and innovation, and a well-diversified customer base, IBM Daksh is well-placed to continue to excel in the years to come.”

The award recognizes IBM Daksh’s extensive suite of end-to-end service offerings including business transformation outsourcing, hosted applications, and IT services on top of BPO services which attracts businesses as they strive to not just push their costs downward but also make their processes leaner and smarter to further enhance their customer experience. It also acknowledged IBM Daksh’s ability to match its...

Post Comments

Comments: (Limit 3,000 characters)

Name		Message
Email ID
Subject

TERMS OF USE:
The views, opinions and comments posted are your, and are not endorsed by this website. You shall be solely responsible for the comment posted here. The website reserves the right to delete, reject, or otherwise remove any views, opinions and comments posted or part thereof. You shall ensure that the comment is not inflammatory, abusive, derogatory, defamatory &/or obscene, or contain pornographic matter and/or does not constitute hate mail, or violate privacy of any person (s) or breach confidentiality or otherwise is illegal, immoral or contrary to public policy. Nor should it contain anything infringing copyright &/or intellectual property rights of any person(s).

I agree to the terms of use.