Flight departs before time, GoAir told to pay Rs 25,000
The South West District Consumer Disputes Redressal Forum also noted that the couple had to stay at the airport in Patna till the next day's flight and they were not provided any food or lodging during that period.
The forum observed that as the couple spent two days in journey from Patna to Delhi, "the very purpose of air travel was frustrated".
"We find the complainant had booked two air tickets of opposite party (GoAir) airlines much in advance and on the date of journey had reported in time, but the flight departed before the scheduled time of departure. No reason for early departure was told to the complainant.
"No lodging was provided and complainant and his wife were compelled to spend a night at the airport... Complainant spent two days in journey from Patna to Delhi. The very purpose of air travel was frustrated. We find gross deficiency in service provided by the airline and complainant is entitled to be reasonably compensated," a bench presided by Narendra Kumar said.
It directed the airline to pay Rs 25,000 as compensation, including litigation charges, to Delhi resident Khursheed Ahmed.
Ahmed in his complaint had alleged that his flight, scheduled to depart at 5.55 pm on December 1, 2010, took off at 3.10 pm, more
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