Ericsson wins $1 bn contract from Reliance Communications
"With this partnership, Reliance will increase focus on their core business and innovation. We are pleased to welcome more than 5,000 employees who will join us from Reliance Communications," Ericsson's Executive Vice President and Head
of Business Unit Global Services Magnus Mandersson said.
Ericsson will be responsible for improving network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention, the statement said.
"This is one of the first times that wireless and wireline enterprise network is being outsourced to deliver world-class service and performance assurance," RCom's CEO for Global and Enterprise Business Punit Garg said.
RCom infrastructure covers 24,000 towns and 6 lakh villages in India to which it offers converged services including voice, data and video, it said.
Under the agreement, Ericsson will also work closely with RCom to identify opportunities to introduce new services and expand its existing businesses to help realise full potential of its network.
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