DJB project to plug revenue losses to be launched soon

Now, the DJB is finally set to launch its ambitious project to plug revenue losses.

Having outsourced the revenue management project to Tata Consultancy Services (TCS) in October, 2010, the water utility is set to launch the project in mid-July, with the private operator having developed a comprehensive hardware and software solution for DJB.

In the final stages of a security audit at present, the system proposes to streamline the meter reading and bill generation. Manual billing being replaced by digitised metering, billing and bill collection. Billing in the last cycle had been cancelled after the water utility received hundreds of complaints of incorrect and inflated bills. The DJB had to launch camps across the city to sort out the problem.

The DJB officials said the new revenue management system would help check revenue losses, which are huge due to the difficulties in monitoring 90 zonal offices across the city.

The revamped model will have GIS mapping of water connections to cap non-revenue water and thefts, SMS alerts and automated generation of notices for late payments or defaulters.

For metering, the project will have separate modules for water and sewerage connections and meter status.

Consumers will also be able to pay their bills at the Delhi government’s Jeevan centres.

According to officials, TCS is implementing the system. It has developed the software and hardware application for DJB, a data centre, and a data recovery centre for back-up. The five-year

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