COPC's International Standard for Vendor Management comes to India

Businesswire India
Posted: Monday, Jun 15, 2009 at 0945 hrs IST
Updated: Monday, Jun 15, 2009 at 0945 hrs IST

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New Delhi: Customer Operations Performance Center is the world's leading authority on service-chain operations management, including performance improvement for buyers and providers of customer service, customer contact center and business process outsourcing operations. The COPC-2000 VMO Standard, COPC’s standard for Vendor Management Organizations, is recognized in the customer service operations industry as the highest level of best practices for outsourcing management. QAI (www.qaiglobal.com), a global consulting and workforce development organization, has been an exclusive training and implementation partner for the same in this region. It has announced India’s first training on Vendor Management from July 13th to July 17th, 2009 in Bangalore.

VMOs comprise of internal and/or external teams that manage a company's relationship with their outsourced customer service, contact center and business process outsourcing providers. Certification to this standard ensures that regardless of being in-sourced or outsourced, corporations can ensure that their customers consistently receive high levels of service and quality combined with high levels of operational efficiency with reduced costs.

The adoption of the COPC-2000 VMO Standard has resulted in a marked Improvement by 10 - 15% in Customer Satisfaction and retention scores and initial operational performance and efficiency gains of 15-35 %. It ensures reduced time, cost, and risk for acquiring, managing, and transitioning the outsourced services. It is the only global vendor sourcing and management training course currently available.

Launching the VMO training, Navyug Mohnot, CEO, QAI, commented, “With the COPC-2000 VMO standard using global best practices and benchmarks from more than 1,000 operational assessments and sourcing engagements, the training is the global standard for VMOs worldwide and we are very happy to launch it in India. It would be a boon for the companies, especially in these times.”

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