Taking a giant leap in providing services tailor made for the SMEs in Punjab, CONNECT Broadband, an India-based Unified Access Services Licensee introduced Cloud Telephony Services at media interaction at CII, Northern Region Headquarters here today.
Prem Ojha, Vice President and Business Head and Sanjay Bahl, Head Marketing, CONNECT told media persons during the launch function that Connect is the first telecom operator to have launched a bouquet of telephony services on cloud. Cloud computing is the buzz word for quite some time now. Skydrive, dropbox, Google’s GDrive, Piccass and Instagram are some popular platforms for data storage on cloud.
Explaining the concept, Ojha and Bahl said that Cloud Telephony re-directs the caller to Missed Call Services, Back Caller, or Virtual Caller facility. This is especially useful for companies that do not have the facility of a large office and team. This not only enables the SMEs to gather more business but can also help them retain and provide superior service to the current customers. It allows employees to work from anywhere creating a flexible working environment. This does not require any investment as no hardware or software or maintenance is required. The customer will pay on monthly basis till they use this service with no long term commitment.
The Cloud Telephony can be deployed across multiple locations, giving the company corporate wide phone system features and extension dialing, one provider to manage, and a single view to its customers call logs and recordings. It also allows businesses to be mobile. Incoming calls can be routed to home, office, hotel, travel phone, ensuring that the calls keep coming irrespective of where one is. One can get customized report for analyzing performance.