Enterprise mobility is redefining the customer experience of organisations through smarter interactions enabled by mobile intelligence. A growing number of next generation employees are bringing their own devices in the corporate network. Organisations too are quickly adopting this culture with open arms and are increasingly implementing bring your own device (BYOD) programmes based on this trend. However, understanding how this transition to BYOD will affect your business and employees is vital.
BYOD is fast trending towards employees’ personal devices within a business environment. Smartphones being the most common example, tablets, laptops and USB drives are commonly used devices by employees who find working on them more comfortable and quick. BYOD is part of the larger trend of IT consumerisation, in which consumer software and hardware are being brought into the enterprise.
While deciding on an appropriate BYOD model given the huge shifts in technology, most enterprises are likely to approach the human, device and cloud model. They will need mobile devices for information delivery and experience, human for taking action on information and the cloud for all unstructured and structured information with analytics. The critical question that lies here is how does this trend affect employees in operations and the ones on the field?
It is crucial that CIOs have clear, meaningful conversations with employees, including the senior leadership, about the responsibilities of managing their own personal devices and the consequences of their usage and security policies. Many senior leaders and executives travel extensively carrying the company’s most sensitive information such as business unit updates, financial projections, employee numbers etc. on their devices. The CIOs needs to ensure that executives understand exactly when IT department will be accessing his device, for what purpose and what parts of functionality will it control. They also need to make sure executives are backing up files and knows what will transpire if the devices are lost.
BYOD has more to do with policy and security and less to do with technology and software. Implementing a BYOD policy for both executive as well as field staff requires key considerations.
Policy definition and implementation: Clearly defined security policy that outlines the