BPO industry may clock 12-15% growth in FY14
In the global BPO sourcing market, India’s share is pegged at about 37%. The sector employs close to a million people currently. Outsourcing majors like EXLServices, WNS and Genpact are confident of growth in the range of 12-16%, surpassing Nasscom’s 12-14% forecast for the IT-ITes industry.
According to Rohit Kapoor, CEO of Nasdaq-listed EXL Services, the industry will record a mid double-digit growth, between 12-15%, in the next fiscal. “Our business growth over the last 5 years has been in excess of 25% per annum on a CAGR basis. Going forward, we will be looking at growing our business both organically as well as inorganically. We are trying to grow our business 15% organically and then complement that by another 10 percentage points of inorganic growth,” said Kapoor on the sidelines of the Nasscom India Leadership Forum 2013.
Pramod Bhasin, non executive vice-chairman, Genpact, feels the growth in the Indian BPO sector should be in the range of 13-16% as the demand for the industry will continue to grow. “We are delivering a level of expertise now that companies value. Penetration level of this industry among customers is still low. The sector might have some ups and downs, but
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