BMC’s e-office plan to enhance civic efficiency

Aug 17 2013, 00:23 IST
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SummaryLearning its lessons from the Mantralaya fire of 2012, the BMC has started electronically processing files at senior levels and begun an elaborate exercise of digitising old records

Learning its lessons from the Mantralaya fire of 2012, the BMC has started electronically processing files at senior levels and begun an elaborate exercise of digitising old records, which the civic chief believes will not only improve efficiency but also change the way the civic body functions.

BMC has engaged global consulting firm PricewaterhouseCoopers (PwC) to facilitate its e-office and digitisation plan. It has roped in Stockholding Corporation of India Ltd for digitising around 80 crore sheets of paper.

Though the Prime Minister’s office and some offices in other states already function as e-offices, BMC’s target of bringing on-board its entire administrative strength of 20,000 employees makes it a pioneer in extending the concept to the lowest levels.

“Our e-office programme is up and running and more than 500 senior civic officers have begun using it. Our goal is to get 20,000 employees to adopt the system by this Diwali. There are many spin-off benefits from the programme,” municipal commissioner Sitaram Kunte said.

Around five crore sheets of paper have been scanned since May 1. An estimated two lakh files are scanned daily. BMC is procuring server capacity of over 50 terabytes.

“One of the biggest issues after the Mantralaya fire was the loss of files. The idea of going paperless with near and far backups then gathered momentum,” said Kunte.

The corporation is yet to fix the sites for its backup or disaster recovery (DR) system. A parcel of land in another seismic zone has to be identified for the DR site. Places such as Nagpur have been considered. The civic body is also tendering for a document management system. This will help retrieve and manage the scanned files.

In addition to increasing the speed of file movement in the BMC, the e-office project through its data log feature is also expected to bring in greater transparency. “The log tells you at what time the file entered my inbox and what time it went out. It also details the actions performed on the file. The log is applicable to drafts, recording every change made. There is no escaping knowing how many days an official sat over any file. It also shows how files are handled — if one is picking and choosing for no apparent reason, then it puts database to question,” Kunte said.

The system also allows senior officers to check on their juniors. “From my desktop, I can view the inboxes of a lot of

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