The UT Consumer Forum has directed Indigo Airlines to pay Rs 10,000 as compensation to two complainants who were charged the same amount of fare for an alternative flight provided from Ahmedabad to Delhi as against the main flight booked from Ahmedabad to Chandigarh.
Santosh Sharma and Shashi Kaushal, residents of Mohali and Hoshiarpur respectively, booked two flight e-tickets from the airlines for Ahmedabad to Chandigarh in 2012. The complainants, who confirmed their flight status a month in advance, were informed the flight had been cancelled and were requested to board an alternative flight from Ahmedabad to Delhi under the same PNR number.
After boarding the flight to Delhi, there were no arrangements made for them to travel to Chandigarh. As a result they had to hire a taxi and then board a Volvo bus to reach their destination.
The complainants requested the opposition party to refund the amount which they paid for the travel e-voucher. But the same was denied on the pretext that the complainants did not claim cancellation of their tickets and refund of fare, but chose to fly on the rescheduled flight from Ahmedabad to Delhi, for which they were additionally compensated with e-travel vouchers for two passengers.
The complainants contended that the rescheduled flight on which they were ultimately made to travel was only upto Delhi, where as the initial booking made was from Ahmedabad to Chandigarh. After the complainants lodged a complaint against opposition parties, Indigo Airlines offered to refund Rs 1,600 in cash. However, the complainants had declined the offer.
Hearing the parties, the forum directed the opposition party to pay Rs 10,000 to the complainants as compensation for causing inconvenience and physical harassment.