Q&A : MOHAMMAD KETABCHI

‘Third-party BPOs are more efficient than captive ones’

Posted: 2007-11-19 00:00:00+05:30 IST
Updated: Nov 19, 2007 at 0002 hrs IST

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of operations. It will become third-party in other words.

What are your growth plans in India?

The immediate plan is to expand the footprint of our product. We have a number of ideas in place and hope to incorporate them in the next release, which will be out by April next year.

Where do you see growth coming for your products?

The US is a large market for us. We have been focused on the US and have a strong customer base there. Japan is another market, with a good customer base .

Then there are allied markets such as South Korea, South America and Europe where the presence of our company is fairly established....

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‘Third-party BPOs are more efficient than captive ones’

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