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Thursday , April 03, 2008 at 2338 hrs that Trai could take is to create a segment on its website which educates and guides telephone users about stopping such calls and more importantly, what to expect from the NDNC registry process. In fact, Trai should encourage frequent subscriber comments and use the feedback to fine tune and simplify the procedure. It should also periodically post results of the actions taken by Trai on the complaints and the results accruing from such actions. Such a step will induce patience and tolerance in users for the difficulties faced in eliminating all such calls and the limitations which service providers have. Further, the procedure for registration should be periodically publicised in newspapers to increase awareness.
—The author is a former member of Telecom Regulatory Authority of India...
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