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country manager, India, SonicWALL. Quoting from a study conducted by the Ponemon Institute, he informs that lost data translates to lost business opportunity. This mainly comes in the form of customer churn and customer acquisition costs, which rose from $98 per record in 2006 to $128 in 2007—a 30% increase.
However, there’s hope round the corner. In fact, all data—irrespective of type—is recoverable, aided by data recovery software and services provided it is not damaged due to bad sectors or overwritten by fresh data. “In the event of anyone encountering loss of data, we strictly advise not to tamper with the system, not to perform self-help recovery processes or get it diagnosed by quacks,” insists Gupta.
Data recovery software and data recovery services are of real help in case of data loss. Data recovery software helps to recover formatted hard drives, lost partitions, deleted files, lost folders, corrupt documents and archives, corrupt spreadsheets and database. It also helps to recover damaged email from the desktop.
Typically, at the recovery lab of a data recovery firm, every disk received is provided a code number; data recovered is enumerated in a directory file and emailed to the user. After the user confirms that the data recovered is satisfactory, the data is then written on to a DVD/CD and delivered against the work order.
However, data recovery software has its limitations, says Chandana. In case of physical damage, encrypted hard drives and overwritten data, data recovery software is not the right option. In such a scenario, data recovery services play a pivotal role. Through data recovery services, one can recover data when the software does not work, physically damaged hard drives and drives with firmware corruption. Data recovery services also help to recover RAID servers, storage media like NAS/SAN/DAS, encrypted drives, legacy storage media, operating systems and also any other complex data recovery.
“However, while choosing a data recovery services player, one should be sure about the data confidentiality at the service provider’s end. This is very important,” adds Chandana. He says that it is also important to opt for a service provider, having a class 100 clean room (a drive operations room where there are less than 100 dust particles of diameter less than 0.5 micron in cubic feet of air). Typically, a normal office space has 1-10 million dust particles. A hard drive that is opened in such environment, would suffer permanent damage and that...
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