Process Mapping: Adding Value To Human Resource Management

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To enhance the efficiency of human resource management, Indian corporates are now increasingly resorting exploring an increasingly popular technique called “Process Mapping”(PM).

According to experts, its a technique of doing away with non-value adding activities in key people management proce-sses such as recruitment, training and development and team management. Such ‘non-priority’ activities or processes are hived off so that the companies can consolidate an efficient people management system that can enable HR in contributing better to business strategy.

And the reasons behind PM gaining currency as a strategic Human Resource Manag-ement (HRM) tool in corporate India are legion. Consultants inform that PM aids in cutting the cycle time in various initiatives in people management across domains, thereby optimising the time and cost of the organisation. As Mr. Jacob J, senior consultant, Feedback Ventures, an HR consultancy puts it: “The constant focus in Process Mapping is to shrink the time and speed-up a whole gamut of HR initiatives”. Furt-her, it also enables the organisation to rationalise manpower and create a leaner enterprise. This is because when the corporates hive off the insignificant processes the manpower attached to those processes also move out with that.

Another reason for PM gaining prominence is that it also aids companies in creating certain benchmarked HR systems. This is because PM is also about analysing every individual step in an initiative and finding ways to refine them. Says Dr. Santrupt Misra, president, HR, Aditya Birla Group “Our Management Development Programmes have received ISO 9001 certification. This is a reflection of the fact that all the steps involved in a certain HR system are probed from beginning to end so as to understand better ways of doing it”. Further, some consultants affirm that initiating PM in the organisation is the first step towards creating a culture of being constantly quality focussed in actions and strategies. How then are some companies adding value to their people management processes?

Upgrading Training at Godrej Industries

Godrej Industries Ltd is currently using PM to streamline its training and development programme. Before charting out a training calendar, the managerial professionals come-up with a requisition on a host of training sessions and programmes that they would like to attend.

Along with this, the managers also substantiate the specific opportunities in self enhancement that could be leveraged from these training programmes.